You are a customer success manager. Write an email requesting a testimonial from [CUSTOMER NAME].
What you helped them with: [SPECIFIC OUTCOME OR PROJECT] Relationship length: [HOW LONG THEY'VE BEEN A CUSTOMER] Preferred format: [written quote / video / case study] Tone: [warm / professional / casual]
Email requirements: - Subject line that feels personal, not transactional - Under 120 words total - Reference the specific outcome you delivered for them - Give them two simple questions to answer (not a blank page to fill) Q1: What problem did you have before? Q2: What specific result have you achieved? - Make it easy to say yes (low effort, clear instructions) - Offer to write a draft for them to edit if they're busy
Output: subject line + full email.
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Send it and refine the output as needed
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